Job Title : NSMC Engineer-NSS
Department: Network Group
Job Location: Lagos
Job description
•Provide 24*7*365 network management; faults detection, analysis, troubleshooting, escalation and resolution of all Core Network Nodes on 2G & 3G such as MSCs, MGWs, HLRs, etc.
•Detecting and acknowledging of all alarms from all network switching elements
•Real Time Performance/Management of all core network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
•Perform routine maintenance on all Network Switching Subsystems Nodes or Elements across all switching centers in the country ensuring optimal network performance and meeting business objectives and plans at all times.
•Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staff, other GSM providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified timeliness or Period.
•Identifying malfunctioning of all Network Switching Subsystems(NSS) Nodes or for overall efficiency and trouble spots using various tools such as Ericsson TMOS, FACTS, REWESS, Remedy, OSS, etc
•Escalate all unresolved faults to the NSMC Co-ordinator if necessary
•Act as interface and also provide access ref number to MTN Contractors, Support Engineers or High Level Support Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Switching Centers
•Perform NSMC duties as instructed by NSMC Co-ordinator, e.g., correlation of outages, reporting, follow-up and resolution of all Network Switching Subsystems (NSS) Outages or faults.
•Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineers or High Level Support Engineers for replacement in order to improve network performance.
•Provide real time security information to all regional security offices across the country in order to protect all MTNN equipments through real time network surveillance.
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