First Freight Logistic Services Limited Job vacancy 2015: Customer care officers needed

First Freight Logistic Services Limited is an indigenous Shipping and Logistics company, founded by Nigerians, who have distinguished themselves in their noble professions and other area of human endeavors. We deliver a complete range of shipping services, designed to fit the transportation requirements of all products. The company was born of the great desire for professionalism in freight forwarding business with their head office in Ogun State and branch office in Lagos, starting out purely as an air freight company employing only eight people, the company quickly expanded into ocean freight, road freight and now offer a full range of import and export services with over 90 professional staffers nationwide.
Owing to increase services and business development, our new branch in Lagos seek articulate, vibrant and active individuals to be part of their reputable organization

Job Title: Customer Care Officers

General Summary:
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations

CORE FUNCTIONS:
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

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