Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance, and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets Joining later.
We are recruiting to fill the available position below:
Job Title: Loan Marketer
Job Location: Ibadan, Oyo
Main Responsibilities
Pre-loan Disbursement
Promote/market Baobab’s products to prospective clients
Visit and evaluate potential client businesses
Visit client’s personal house
Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector.
Job Title: Call Centre Agent
Job Location: Lagos
Reporting Line: Business Development/Marketing Unit
Job Responsibilities
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector.:
Job Title: Call Centre Supervisor
Job Location: Lagos
Reporting Line: Business Development/Marketing Unit
Job Responsibilities
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Call Center Supervisor Requirements:
Call center, customer service, 3 years supervisory experience
Proficiency with technology, especially computers, software applications, and phone systems.
Job Requirements:
University/college degree is an asset.
2 - 3 Years experience as a Supervisor
Previous customer service experience/call centre agents are preferred especially in particular industry.
Qualifications / Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Application Closing Date for this vacancy at Baobab microfinance bank
25th January, 2020.
How to Apply
Interested and qualified candidates should send their Applications and Resume to: Fmaidgu@baobab.bz cc hrnigeria@baobab.bz
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