International Committee of the Red Cross (ICRC) Job vacancy 2015: ICT Helpdesk technician needed

International Committee of the Red Cross (ICRC) - Since its creation in 1863, the ICRC's sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers. Its story is about the development of humanitarian action, the Geneva Conventions and the Red Cross and Red Crescent Movement.
 The International Committee of the Red Cross (ICRC), Abuja Delegation is looking for a suitable candidate to fill the vacancy below:

Job Title: ICT Helpdesk Technician
Job Location: Abuja


Abuja and Sub-delegations

Main Job Responsibilities
 Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support
    Monitor and respond quickly and effectively to requests received through the IT helpdesk
    Install, test and configure new workstations, peripheral equipment and software
    Assist with creating and updating of all documentation relating lCT Service and procedures.
    Job Qualifications
 University Degree in ICT domains (Electronics, Telecommunications, Computer Systems)
    3 years' work experience
    Excellent command of written and spoken English
    Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
    Capable of assessing situation in the field office and remotely initiate necessary actions.
    Knowledge of basics of ITIL (incident management)
    Additional vocational training in administration, logistics or similar field
    General technical skills including knowledge of Microsoft Windows, Microsoft Office suite.

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