First Freight Logistic Services Limited Job vacancy 2015: Customer care officers needed

First Freight Logistic Services Limited is an indigenous Shipping and Logistics company, founded by Nigerians, who have distinguished themselves in their noble professions and other area of human endeavors. We deliver a complete range of shipping services, designed to fit the transportation requirements of all products. The company was born of the great desire for professionalism in freight forwarding business with their head office in Ogun State and branch office in Lagos, starting out purely as an air freight company employing only eight people, the company quickly expanded into ocean freight, road freight and now offer a full range of import and export services with over 90 professional staffers nationwide.
Owing to increase services and business development, our new branch in Lagos seek articulate, vibrant and active individuals to be part of their reputable organization

Job Title: Customer Care Officers

General Summary:
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations

CORE FUNCTIONS:
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.

Job Professional and Academic Qualifications:
• HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience:
• At least 1 – 3 years working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team

Minimum Required Skills:
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision


Method of Application for this vacancy at First Freight Logistic Services Limited

If you meet the following requirements above and are interested in the FLS Employment Program, please begin the application process by submit your resume and a short application letter explaining why you are interested in working for our company, and why you are best fit for the job to info@firstfreightlogisticservices.com

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