Baobab Microfinance Bank Jo vacancy: Call Centre Supervisor needed

Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector.:

Job Title: Call Centre Supervisor
Job Location: Lagos
Reporting Line: Business Development/Marketing Unit

Job Responsibilities
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Call Center Supervisor Requirements:
Call center, customer service, 3 years supervisory experience
Proficiency with technology, especially computers, software applications, and phone systems.

Job Requirements:
University/college degree is an asset.
2 - 3 Years experience as a Supervisor
Previous customer service experience/call centre agents are preferred especially in particular industry.
Qualifications / Skills:

Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Application Closing Date for this vacancy at Baobab microfinance bank
25th January, 2020.

How to Apply
Interested and qualified candidates should send their Applications and Resume to: Fmaidgu@baobab.bz     cc hrnigeria@baobab.bz

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