Baobab Microfinance Bank Job Vacancy : Call centre agent needed (Lagos)

Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector.

Job Title: Call Centre Agent
Job Location: Lagos
Reporting Line: Business Development/Marketing Unit

Job Responsibilities
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.

Making sure lead generated are compiled and sent to Branches

Job Requirements
Rapid call handling in a fast-paced, demanding environment
Excellent accuracy in typing
Customer relationship management and development
Sensitive listening to understand customer needs and recommend products or solutions
Ability to quickly answer questions about the most minute product detail
Strong persuasive selling to open new customer accounts and upgrade account tiers
Capable of sensing unspoken expectations
Organization-Multitasks with speed and accuracy.
Speed-Maintains a standard of quality while working quickly and efficiently
Flexibility-Attempts to meet the needs of a diverse customer base with different personalities
Empathy-Makes callers feel that they are listened to and understood.
Knowledge Retention-Learns and memorizes product and customer information.
Attention to Detail-Provides the same care and attention to every customer issue.
Education, Experience, and Licensing Requirements

University / college degree is an asset.
Previous customer service experience/call centre agents is preferred especially in particular industry, preferred.

Qualifications / Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Application Closing Date for this vacancy at Baobab microfinance bank
25th January, 2020.

How to Apply
Interested and qualified candidates should send their Applications and Resume to: Fmaidgu@baobab.bz   cc   hrnigeria@baobab.bz,

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