Job Position: Manager - Service Centre - Lagos Mainland
Job ID: 7028
Job Location Nigeria – Lagos
Division: Personal and Business Banking
Position Category: Customer Relationship Management
Employment Type Full Time - Permanent
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centres. To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls. Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Job Requirements
- Minimum of a 2.2 B.Sc degree in any relevant course.
- Through knowledge and understanding of market segmentation and management.
- Knowledge of Personal and Business Banking products and services.
- Click here to view details of this job at IBTC Bank Nigeria
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