MTN Nigeria Job Vacancy : Learning Solutions manager needed

MTN Nigeria is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East. As a pioneer and leader in the industry, MTN is not only the largest telecommunications company in Nigeria, but has also recorded several notable firsts, which have positioned our operations and activities as a point of reference for the telecoms industry and the business community  in Nigeria and Africa.

JOB TITLE: LEARNING SOLUTIONS MANAGER

JOB DEPARTMENT: Human Resources

JOB LOCATION: Lagos

JOB DESCRIPTION:

• Competency Planning and Development
• Design curriculum and develop programmes
• Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
• Develop competency-based training/development plan for organisation
• Provide 100% curriculum covering MTN Nigeria Competency framework
• Update learning directories periodically to respond to business needs
• Learning Solution Management. 
• Make input into the development of training strategy and approach
• Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
• Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
• Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
• Develop assessment methods and systems required for training needs assessment
• Manage training evaluation procedure using the Kirk Patrick evaluation methodology
• Conduct periodic training effectiveness survey
• Manage MTN Nigeria internal training school
• Manage MTN Academy programme delivery in Nigeria
• Learning Management. 
• Ensure quality assurance on content development
• Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
• Manage the Corporate Induction programme
• Conduct annual training effectiveness survey
• Provide input for the Learning and Development budget
• Manage ITF compliance process
• Manage learning management reporting using the OLM effectively
• Front Line Competency Cycles
• Manage the customer relations practitioner programme (CRPP)
• Ensure appropriate programme selection and delivery for frontline competency development
• Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)
• Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy

JOB CONDITIONS: Standard MTN working conditions. Open plan office. Field work: 40% of total work hours

  

REPORTING TO: Senior Manager, Learning Management

  

REQUIRED SKILLS:

• First degree preferably in the social sciences.
• A recognized learning and development qualification. e.g. CIPD diploma
• 8 years work experience with 2 years within the learning function of a reputable organisation.
• 2 years experience in a supervisory/ managerial
• Experience in curriculum development

JOB QUALIFICATION:

First degree preferably in the social sciences.

Click here to View details and apply for this job at MTN Nigeria




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