We are recruiting to fill the position of:
Job Title: Senior Manager: Retail Franchise
Job Location: Nigeria
Job Purpose
Implement the National Retail Franchise roll out strategy and ensure compliance to defined Retail Operations processes and procedures at all Retail Sales and Service Point.
Key Accountabilities
Business Planning & Strategy:
Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
Forecast and project Sales per channel.
Prepare analysis, budget, business case and motivation necessary for strategy implementation.
Manage relationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
Provide insight into Kiosk and AES operations and identify opportunities for improvement.
Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis.
Design, development, and documentation of Retail Franchise business continuity plans.
People Development:
Develop schedules for training / awareness for Kiosks & franchisee associates.
Drive excellent service culture in the outlets.
Perform independent review and validation of Shop Operations processes.
Desired Skills and Experience.
Educational Qualification:
First degree or equivalent in a relevant discipline.
Postgraduate/ professional qualification in a related field will be an added advantage.
Six (6) to Eight (8) years work experience, with at least five (5) years in a managerial role.
Relevant Experience
6 - 8 years of relevant work experience in Telcom, FMCG, Consumables or Retail
6+ years of team management experience.
Knowledge
Sales Operations
Retail Franchise operations, structure, policies and procedures.
Data Gathering and Analysis
Extensive knowledge of Airtel’s products, services and applications
Project & Process management
Planning and coordination
Decision making.
Skill/Competencies
Ability to evaluate needs, and determine what process or procedure would best serve those needs
Interpersonal skills
Communications skills(written and oral)
Must be solution driven, proactive and have acceptable knowledge of the telecommunications business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill.
Supervisory skills.
Personal Characteristics and Behaviour
Achieving Results, & Delighting the Customer.
Analytical.
Good presentation skills.
Team Player; Independent, Confident, and Objective.
Attention to detail/ excellent oral and written communication skills
Ready to achieve beyond set target.
Committed to common goals and values of the organization.
Other Requirements:
Strategic planning
Entrepreneurial
Relationship management
Negotiation and influencing skills.
Application Closing Date
Not Specified.
How to Apply for this vacancy at Airtel nigeria
Click here to apply online for this vacancy at Airtel Nigeria
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