MTN Nigeria Job Vacancy and Recruitment September 2015: Customer supports partner needed (lagos)

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Title: Customer supports Partner
Job Location: Lagos

Job Description
 Analysis of customer requests for prompt resolution
    Ensure end-to-end account management for Enterprise customers
    Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
    
 Job Condition
 Normal MTNN office environment
    Extended work hours which may include weekends
    Occasional travel required
    Mobile tools of trade (Blackberry service, Laptops and remote accesses)

Experience & Training
Experience:

    Minimum of 4 years’ experience which includes;
    1 - 2 years relevant work experience in the telecommunications industry in a similar role
    2 - 3 years’ work experience in a customer service environment in the telecommunications industry.
    Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
    Membership of Professional Customer Service/Relations associations will be an added advantage


Minimum Qualification
 BA, B.Ed, B.Sc, B.Tech or HND

Application Closing Date

17th September, 2015.

Click here to view details of this vacancy at MTN Nigeria and Apply

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