Ericsson is truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career
goals.
Job Title: Head field services
Job Location: Lagos, Lagos, NG
Job Req ID: 65850
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Job Responsibilities & Tasks
Corrective Maintenance Execution
Site Facility Management
Site Information Management
Third party supervision
Service Activation / Deactivation - On-site
Preventive Maintenance Execution
Spare part handling
Physical Site Access Management
Work order Management
Job Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication skills
Knowledge sharing
Problem Solving & Strategic Thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with people
Following Instructions & Procedures
Applying Expertise & Technology
Minimum Qualifications & Experience Requirements:
Bacherlor's degree (Telecommunications)
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