POSITION: Fault Management Analyst (Engineer, NOC Operations)
Reports to: Front Line Monitoring Shift Leader(Senior Engineer , NOC Operations)
Job location: Abuja
Job Roles & Responsibilities
· Escalation and management of network faults.
· Supporting and following up on the execution of Work Orders and Change Requests.
· Providing technical support to the field teams.
· 24×7 Monitoring, supervision and reporting.
· Liaises with Customer Care Team as regards Network Outages
· Liaises with other service providers regarding outages on leased and interconnect lines.
· Assists in providing reports for service outages and recommended follow up actions.
· Review TT reports against SLA and recommend follow up actions.
· Support in providing Major service outage investigations and follow up
· Assist in the co ordination and control of all the Trouble Tickets raised in the network.
· work in 24X7 Shift Basis
· Escalation and management of network faults.
· Supporting and following up on the execution of Work Orders and Change Requests.
· Providing technical support to the field teams.
· 24×7 Monitoring, supervision and reporting.
· Liaises with Customer Care Team as regards Network Outages
· Liaises with other service providers regarding outages on leased and interconnect lines.
· Assists in providing reports for service outages and recommended follow up actions.
· Review TT reports against SLA and recommend follow up actions.
· Support in providing Major service outage investigations and follow up
· Assist in the co ordination and control of all the Trouble Tickets raised in the network.
· work in 24X7 Shift Basis
Job Requirements:
· First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline is necessary to get this job in nigeria.
Minimum of 2 years experience in Telecom NOC and NMC operations is also important in order to secure this job in nigeria.
Post graduate education an advantage
· First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline is necessary to get this job in nigeria.
Minimum of 2 years experience in Telecom NOC and NMC operations is also important in order to secure this job in nigeria.
Post graduate education an advantage
In addition, interested candidates must:
· Have completed NYSC or possess exemption certificate is a criteria for landing this job in nigeria
· Be highly focused and success driven are qualities necessary for this job
· Exceptional ability to think and plan proactively
· Possess good interpersonal/people skills.
· Have completed NYSC or possess exemption certificate is a criteria for landing this job in nigeria
· Be highly focused and success driven are qualities necessary for this job
· Exceptional ability to think and plan proactively
· Possess good interpersonal/people skills.
Method of Application for this job
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
PLEASE DON’T APPLY IF YOU ARE NOT QUALIFIED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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