POSITION: Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations)
Reports to: Head, NOC Operations
Job location: Abuja
Job location: Abuja
Job Roles & Responsibilities
· Fault Management reporting in the network
· Ensure escalation management and technical support
· Ensure escalations are being done in a timely manner and respective members are informed.
· Ensures 24×7 Monitoring and reporting is available for all technologies as needed
· Liaises with the Customer Care Team as regards Network outages
· Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
· Follow up with all the concern team members / Vendors for tracking and resolution of faults
· Provide reports for service outages and recommends follow up actions
· Reviews TT reports against SLA and recommends follow up actions
· Provide Major service outage investigations and follow up for resolution.
· Co ordination and control of all the Trouble Tickets raised in the network.
. Follow up for closure of trouble tickets within agreed MTTR.
· Prepare reports on Network Outages and follow up for RCA
. Work in 24X7 Shift Basis
· Fault Management reporting in the network
· Ensure escalation management and technical support
· Ensure escalations are being done in a timely manner and respective members are informed.
· Ensures 24×7 Monitoring and reporting is available for all technologies as needed
· Liaises with the Customer Care Team as regards Network outages
· Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
· Follow up with all the concern team members / Vendors for tracking and resolution of faults
· Provide reports for service outages and recommends follow up actions
· Reviews TT reports against SLA and recommends follow up actions
· Provide Major service outage investigations and follow up for resolution.
· Co ordination and control of all the Trouble Tickets raised in the network.
. Follow up for closure of trouble tickets within agreed MTTR.
· Prepare reports on Network Outages and follow up for RCA
. Work in 24X7 Shift Basis
Job Requirements:
· First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline in order to be considered for this job in nigeria.
Minimum of 3 years experience in Telecom NOC and NMC operations is a criteria for landing this job in nigeria.
Post graduate education an advantage.
· First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline in order to be considered for this job in nigeria.
Minimum of 3 years experience in Telecom NOC and NMC operations is a criteria for landing this job in nigeria.
Post graduate education an advantage.
In addition, interested candidates must:
· Have completed NYSC or possess exemption certificate
· Be highly focused and success driven is also qualities needed to land this job in nigeria.
· Exceptional ability to think and plan proactively
· Possess good interpersonal/people skills in order to be considered for this job in nigeria.
· Have completed NYSC or possess exemption certificate
· Be highly focused and success driven is also qualities needed to land this job in nigeria.
· Exceptional ability to think and plan proactively
· Possess good interpersonal/people skills in order to be considered for this job in nigeria.
Method of Application for this job
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng
on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
PLEASE DON’T APPLY IF YOU ARE NOT QUALIFIED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng
on or before Monday, April 4, 2011. (Subject of mail should be position applying for).
PLEASE DON’T APPLY IF YOU ARE NOT QUALIFIED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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