Job Title: Banking services supervisor
Job Location: Imo
Job details
FINCA is recruiting for an experienced, motivated and hands-on Banking Services Supervisor (BSS) to join FINCA’s start-up microfinance bank in Nigeria. This is a middle manager position with a direct reporting line to the Head of Banking Services or as may be assigned, and is responsible for all banking services operations functions in the branch and various delivery channel network.
The banking service supervisor is responsible in ensuring all banking services operational processes are regulatory compliant, up to date and optimized in terms of human effort and cost.
Job Responsibilities:
Banking Services
Create and manage a Banking Services Department and build its internal capacity aligned with the operations strategy, with emphasis on branch staff support, client service experience, operational compliance and service/cost efficiency.
Write, review and improve Banking Services department policies, Branch Operations policies and procedures, manuals, process maps; providing clear instructions for staff and enhancing customer experience and service efficiency.
Oversee and ensure efficient functioning of Branch Operations and supervise the Banking Operations Supervisors.
Monitor internal capacity and provide resource or increased competence as required in order to manage the various Banking Services department units efficiently and effectively.
Maintain an ongoing review of products and services delivery processes, exploiting opportunities for centralization, reengineering, cost and effort optimization, increased integrity, reduced risk and continued adherence to regulatory compliance. Constantly strive to broaden and improve delivery channels and service options provided to FINCA clients.
Pursue a strategy of branchless banking delivering ATMs, 3rd party agency partnerships, mobile based products and other delivery channels in support of expanded and enhanced customer access to savings and loan accounts.
Support and contribute to the business case approval for new and expanding products, services and channels.
Oversee and ensure efficient functioning of an internal and external support service – a single point of contact for branch staff, agents and customers – accepting responsibility for all enquiries, problems reported by email, SMS or telephone.
Cost/Budget Control
Develop and manage the annual budgeting for the banking services and delivery channels elements of the subsidiary.
Management of Loan processing unit
Daily supervision of the Central Processing Staff members
Implementation of the centralized loan processing for all Branches
Design of the business processes, process mapping and documenting for the loan processing unit
Coordination with the Branches as well as with the other Head-Office Department
Data/File security
Maintaining records
Performing other related duties.
Qualifications and Experience:
Bachelor degree (B. A.) or equivalent
Minimum of 5 years work experience in financial/banking sector with a minimum of 3 years as a functional team leader in various capacities including branch operations, back office and delivery channels management.
Strong knowledge of banking operations, products & processes
Strong knowledge of Central loan processing, channel management, customer service, money transfers, and relationship management.
Practical knowledge of project management
Check here for details of this vacancy at FINCA Microfinance Bank.
0 comments:
Post a Comment